TGW Logistics

Led the design, which resolved initial challenges by simplifying workflows, enhancing usability, and improving performance across devices. This led to faster operations, higher user satisfaction, and reduced training costs. The solution has been in use for over a decade, demonstrating its lasting value.

• Research: Conducted user interviews and on-site observations

• Design: Simplified workflows, improved navigation, and adapted interface to corporate design

• Testing: Performed usability and A/B testing to validate improvements

• Optimization: Enhanced performance and responsiveness across devices
  
  

GOALS

Rising user engagement with a clean and intuitive interface. Use large and easily accessible buttons, tailored for small single-touch monitors. This approach should minimize user effort and reduced errors, making navigation straightforward.

CHALLENGES

• Overall complex data sets and lack of system feedback

• Hard-to-navigate interface hampered productivity

• Lack of Feedback: Minimal task progress indicators

• Performance Issues: Inconsistent operation across devices

• High Training Costs: Complex system required extensive training
  
  

RESULTS

The Depalletizer software ensured faster operations with intuitive workflows, leading to higher user satisfaction and streamlined processes. Its user-friendly interface reduced training costs, while consistent performance across platforms enhances reliability and adaptability in diverse environments. The design resulted in a user-friendly, efficient solution that significantly boosted productivity and satisfaction. It lasted around 10 years or more and is still in usage in many factories.